FAQs

UTM


Default IP: 192.168.1.1
Protocol: http
Account & password: admin

Customers with console appliance can gain access to the firewall through the console
– Speed: 9600n81
– Enter account & password (FW appliances: firewall; LB appliances: multihoming; AW: mailsecurity)
– Enter “password_recover” z
Customers without console appliance: use ”Reset” to restore default

Customers with console appliance can gain access to the firewall through the console
– Speed: 9600n81
– Enter account & password (FW appliances: firewall; LB appliances: multihoming; AW: mailsecurity) – Enter “password_recover” z
Customers without console appliance: use ”Reset” to restore default

Check whether this computer is regulated under Policy. Before changing the computer’s name, all the regulations applied to this computer have to be paused.

Before changing the real IP, you have to remove the setting of Virtual Server first.

ShareTech Firewall rules are processed top-down until a match is found. Once the first policy matches, the second one will be skipped.

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Mail Server


Administrator Interface : https://192.168.168.168:88
Protocol : https
Port : 88
Web Mail Port : 888
Account/Password : admin/adminpw

Users could finish setting mail server through the options of quick setting in the first installation. There are four steps. The installation of the Mail Server only took a few minutes.

Step 1. Mail Server Network Setting
Step 2. Setting of the Mail Server
Step 3. Setting of DNS
Step 4. Making Mass Accounts from File

Besides, users could ignore the Step 3 if this machine was not used for DNS server purpose. There would be only two steps left in building up a mail host. At the same time, making up and importing accounts could be done in the user management menu.

Step 1: Mail Server Network Setting

Users have to set the address of mail server’s IP, subnet MASK, Gateway and DNS. See the Figure1 „
IP:Default IP address is 192.168.168.168. „
MASK:default MASK is 255.255.255.0

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Figure1: Mail Server Network Setting

Step 2: Setting of the Mail Server

Select Mail Server ›› Basic Setup
The basic setting of mail server is shown as the Figure 0-2.2. This shows current Webmail statuses. „ Host Name:Web interface for domain administrators for creating new accounts, modifying passwords, forwarding rules etc. „
Domain:It offers more than one domain, so you can enter many domains that your company has.

If someone’s email address is peter@sharetech.com.tw, his or her mail server domain would be “sharetech.com.tw”. In this case, it offers multi-domain, so user could fill many domains into the field. One domain name per line. See the example of Figure2.

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Figure 2: Setting of server host and domain name

Step 3: Setting of DNS

Select System Mgt. ›› DNS Setup
ShareTech Mail Server could be used for a DNS server if user needs. The setting is shown as Figure 3 and Figure 4

Master Domain „
Domain name:Enter a domain name. „
Domain address:Enter the IP address of domain name.
ShareTech suggest you applying real IP address from ISP. „
Server name:textfield Enter a server name. „
Server address:Enter the IP address of server name. „
Administrator’s email:Enter an administrator’s email. „
Custom:Click on custom user could enter your server name. „
Refresh:The default is 10800 seconds. „
Retry:The default is 3600 seconds. „
Expire:The default is 604800 seconds.
Minimum:The default is 38400 seconds. „
Create Reverse DNS Domain:User has to apply for reverse DNS domain in ISP first.

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Figure 3 Setting of DNS

Create a Master Domain completed.

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Figure 4 Setting DNS Completed

Then, let’s modify MX, NS, and A. Step 1. Click on mx to create MX

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Figure 4 Mail Exchange Resource Record

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Figure 6 Name Server Resource Record

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Figure 7 NS List

Step 4: Making Mass Account from File

Select User Mgt. ›› Account Mgt. ›› Add Account Massively
Click on add account
It provides ways in making up accounts massively.
Account:Default setting is (*).Input a name of account first, and the symbol (*) that represents the assigned numbers. The range of number is defined by the below option of Range number.
For example, input sharetech(*) and the range is from 1 to 10. Then, system would make up accounts, including sharetehc01, sharetech02…..sharetech10. „
DOMAIN:Select one DOMAIN. „
Range:The account’s started and end number. „
Number to Fill:If selected, the accounts would suchlike sharetehc01, sharetech02…..sharetech10. If not, the accounts would suchlike sharetech1, sharetech2……sharetech10. „
Password:Contains no space and any other special characters. And the length of password is from four to thirty-two Words. The default password is based on what you set in User Mgt. ›› Basic Setup ›› Default Values Of New Accounts. „
Confirm Password:Please enter your password again, just for sure. „
Quota:This account has how many quotas to use in the mail server. The default WebMail Quota is based on what you set in User Mgt. ›› Basic Setup ›› Default Values Of New Accounts. The maximum Quota for account is 2000MB. „
WebMail:It defines if this account has the function of WEB Mail. „
Valid For Days:The default Valid For Days setting is based on what you set in User Mgt. ›› Basic Setup ›› Default Values Of New Accounts. Unit is day. 0 means effective always and the negative number means stop its permission.

There is an example to show how to add user accounts massively. Click on Add Accounts Massively button to create accounts massively. Step 1. See example of Figure 0-2.11

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Figure 0-2. 8 Add Accounts Massively

Step 2. Click on Add button to add user accounts massively completed. See the example of Figure 0-2.12.

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Import Files:User should select one file for upload that has many accounts

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Figure 0-2. 10 Import Files

Linux File:Upload the shadow file from Linux OS.

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Step 3. Click on a to create A

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Figure 0-2. 12 Address Resource Record

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Figure 0-2. 13 A List

Check methods as the followings:

Method1

Check Statistic> Mail Log
And see whether the mail server received the mail

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Method 2

Open a Command Prompt and type NSLOOKUP
And check the DNS SERVER

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Method 3

The standard port is 25 for SMTP connections.
Open a Command Prompt and type telnet, and check Mail Sever Port 25

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Test Methods as the followings:
Method 1 : Ping Test Use “Ping Test” to check the mail server
(System> System Tool> Ping Test) Ex: 168.95.1.1

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Method 2: NSLOOKUP

Open a Command Prompt and type NSLOOKUP
And check the DNS SERVER

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Method 3: telnet

The standard port is 25 for SMTP connections. Open a Command Prompt and type telnet, and check Mail Sever Port 25 or Port 110.
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Method 4:

Sever Overloaded Check whether the mail server is too busy or overloaded. For example, there are lots mails queue up.

Whether the option of “Sending By Password Authentication” was checked “YES”. The setting of password authentication in Sharetech Mail Server and in Outlook should be the same.

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Note: Outlook SMTP setting

And make sure the account is Complete Address.

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Outlook: Mail setting>Login info>user name(complete address)

It’s a common spammers’ technique. It’s very easy to forge the ‘from’ address on messages to be something other than the real one. Please remove your company’s domain from Whlitelist. If your company’s domain is added in Whlitelist, emails from this domain will not be filtered.

Product Comparison of Mail Server_Exchange_Gmail_Umail

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Push Mail
For commercial people, they need to access mailbox and work everywhere. ShareTech Mail Server uses the Microsoft Exchange ActiveSync protocol so every Exchange ActiveSync enabled device will synchronize with ShareTech mail server in real-time. When a new message appears in the inbox, user gets notification automatically. That way, user no longer has to check for new mail at every period of time.

How Mail Get “Pushed”?
Mobile devices include PDAs or Smartphones synchronized data with mail server at every few seconds. Once users got a mail, they will get notified instead of pulling mail themselves.

What’s so special about ShareTech Push mail?
It pushes “chosen mail” according to self-defined policy. By “Carbon Copy” in Mail Audit policy, mail will be chosen and pushed to users’ smartphones.

Two Pre-Conditions for push mail:
I. 3G/WIFI/ GPRS mobile devices
II. Devices running Windows Mobile, iOS, Android, Black berry OS, etc.

ShareTech Push Mail 4 Easy Instructions:
Administrator enables Push Mail on mail servers (80 port).

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Take iPhone 4S as a push mail example
1. Please ensure your mobile phone has internet access.
2. Please enter Mail setting (figure1~figure10)

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